Summary:
The first chapter focused on the need for computer human interaction to change as technology becomes more and more sophisticated. The author believes that active communication or dialogue between computers and machines is the key to designing systems that will assist humans rather than become a hindrance to them. Another key aspect of designing future devices that was discussed was the need for a more natural interaction between humans and machines. According to the author, machines should be designed around how people behave.
That is, machines should serve to assist humans without becoming intrusive or invasive. In order for humans and machines to communicate naturally they need to be able to relate to one another and leverage each ones strengths.
Discussion:
This paper is interesting because it takes a critical view on the design of many of todays systems. Many of the points that the author raises about the behavior of automated systems in cars show how unintelligent most modern systems really are.
While the author makes several valid points that should be taken into consideration when designing a system, he offers no way of implementing the smart systems that he proposes. All he offers is the fact that several research laboratories are working on similar systems right now. Many of the designs that he sees as necessary are impossible with current technology.
Possible future work relating to this chapter would be the implementation of systems that are able to better communicate to the user. A more attainable goal would be systems that are able to react to unforeseen situations. Inference machines could be used to help achieve these goals, however there are always going to be situations that machines can not react to. If there is an unknown input that the machine does not know how to process then the machine would not be able to make a logical decision.
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